Massey Hyundai
1706 Massey Blvd, Hagerstown, Maryland, 21740
Massey Hyundai receives high marks for its sales team, with many customers highlighting a stress-free, no-pressure buying experience. Sales reps like Anthony and Stephen are frequently mentioned for their professionalism. However, the service department is a major point of contention, with several reports of poor communication, long wait times, and unresolved mechanical issues. While sales are a bang for the buck, service reliability is a mixed bag.
We analyze 73 public reviews for Massey Hyundai using our data models and filter out spam to highlight only authentic feedback.
The sales team is excellent, but keep a detailed paper trail if you use their service department.
✓ What Works Well
- Professional and low-pressure sales team
- Efficient financing process
- Clean and inviting showroom
✗ Areas to Improve
- Service department communication issues
- Long wait times for routine maintenance
- Some reports of unresolved mechanical problems
- Is the service department reliable for major repairs?
- Do you offer loaner vehicles for long repairs?
- How competitive are your trade-in offers?
Sales experience is top-tier and highly recommended.
Service department needs to improve accountability and urgency.
Customers appreciate the family-owned feel of the dealership.
- Category Automobile
- Neighborhood Hagerstown
- City Hagerstown
- State Maryland
- Postcode 21740
- Country United States
