Masters Insurance Group
178 W Schrock Rd, Suite A, Westerville, Ohio, 43081
Masters Insurance Group is generally well-regarded for its long-standing reliability and helpful staff. Many clients have been with them for years and appreciate the consistent, professional service. However, there are some recent concerns regarding communication and responsiveness following a business transition. Despite these issues, the majority of clients feel well-supported and value the agency's expertise in finding cost-effective coverage.
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If you have billing questions, follow up via email to ensure you have a paper trail, as some users reported phone communication issues.
✓ What Works Well
- Long-term reliability and trust
- Helpful in finding cost savings
- Professional and knowledgeable agents
✗ Areas to Improve
- Recent communication issues after transition
- Some frustration with office hours
- Occasional reports of poor customer service
- Can you help me find a more competitive rate?
- How do I resolve a billing discrepancy?
They are always there for our insurance needs.
Darlene is an amazing agent who really wants to help.
Great bang for the buck on home and auto.
- Category Financial Services
- City Westerville
- State Ohio
- Postcode 43081
- Country United States
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