Matt Crosby - State Farm Insurance Agent
1767 E Apple Ave, Muskegon, Michigan, 49442
Long-term clients are the backbone of this agency, with many citing decades of loyalty. The team is praised for being like a good neighbor, especially during claims. While most have a great experience, there are some reports of frustration regarding policy cancellations and communication issues. Overall, the agency is highly regarded for its personal touch and willingness to go to bat for customers.
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Maintain regular contact to ensure your policy details are up to date and avoid surprises.
✓ What Works Well
- Long-term relationship focus
- Strong claims support
- Personalized care
✗ Areas to Improve
- Occasional policy cancellation issues
- Communication gaps
- Rate concerns
- Why was my policy cancelled?
- How do I file a claim?
Been with them for 20 years.
Great support during claims.
Staff feels like family.
- Category Financial Services
- City Muskegon
- State Michigan
- Postcode 49442
- Country United States
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