Matt Rowe - State Farm Insurance Agent
4845 N 72nd St, Omaha, Nebraska, 68134
Customers generally praise the staff for being helpful and knowledgeable, with many highlighting specific team members for their exceptional support. However, there is a recurring frustration regarding communication, specifically the difficulty in getting return calls from the agent himself. While many find the service to be a great bang for the buck, others feel ignored when trying to reach leadership. Overall, the office is seen as a reliable spot for insurance needs, provided you connect with the right staff member.
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Ask for the support staff directly if you need quick answers, as they are often more responsive than the agent.
✓ What Works Well
- Helpful and knowledgeable staff
- Competitive pricing
- Personalized attention from assistants
✗ Areas to Improve
- Difficulty reaching the agent directly
- Slow response times for some
- Occasional issues with claim advocacy
- How do I get a return call from the agent?
- Can you help me understand my life insurance needs?
Staff members like Candace and Shawn are absolute stars.
The office is professional and welcoming.
Communication from the agent needs improvement.
- Category Financial Services
- City Omaha
- State Nebraska
- Postcode 68134
- Country United States
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