4845 N 72nd St, Omaha, Nebraska, 68134
Customers generally praise the staff for being helpful and knowledgeable, with many highlighting specific team members for their exceptional support. However, there is a recurring frustration regarding communication, specifically the difficulty in getting return calls from the agent himself. While many find the service to be a great bang for the buck, others feel ignored when trying to reach leadership. Overall, the office is seen as a reliable spot for insurance needs, provided you connect with the right staff member.
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Ask for the support staff directly if you need quick answers, as they are often more responsive than the agent.
✓ What Works Well
✗ Areas to Improve
Staff members like Candace and Shawn are absolute stars.
The office is professional and welcoming.
Communication from the agent needs improvement.