179 Macland Rd, Dallas, Georgia, 30132
Matthew Carter's agency has a very polarized reputation. Many clients praise the team for their friendliness, professionalism, and helpfulness, especially agents like Jodi and Michelle. However, there are several serious reports of communication failures, billing errors, and even a claim of being sent to collections due to administrative mistakes. While some customers have had a great experience, the negative reports are quite concerning. It is an agency that seems to have significant consistency issues, so proceed with caution.
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If you need to cancel a policy, do it in writing and keep a copy of the confirmation to avoid potential billing disputes.
✓ What Works Well
✗ Areas to Improve
Matt is friendly and explains things well.
Jodi goes above and beyond.
Serious issues with policy cancellations.