Matthews Internal Medicine
434 N Trade St, #104, Matthews, North Carolina, 28105
This practice has a loyal following, particularly for Dr. Eugene and Dr. Eliza Sangmuah, who are praised for their thoroughness and compassion. However, there is a significant divide in patient experience, with many others reporting severe issues with administrative staff, billing transparency, and poor communication. The practice seems to have undergone changes that have negatively impacted the patient experience for some.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Clarify the scope of your visit at check-in to avoid being billed for both a physical and a sick visit.
✓ What Works Well
- Highly skilled and compassionate doctors
- Thorough medical examinations
- Clean and modern facility
✗ Areas to Improve
- Rude and unhelpful administrative staff
- Billing and insurance processing errors
- Poor phone accessibility
- Why am I being billed for a sick visit during my physical?
- How can I get a response from the office staff?
The doctors are gems, but the front office is a total headache.
Great clinical care, but be prepared for administrative frustration.
The Sangmuahs are wonderful, but the support staff needs training.
- Category Health & Medical
- City Matthews
- State North Carolina
- Postcode 28105
- Country United States
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