MaxHealth Family, Internal, Sports Medicine & Virtual Visits
Health & Medical · Primary Care

MaxHealth Family, Internal, Sports Medicine & Virtual Visits

5207 Heritage Ave, Colleyville, Texas, 76034

Google Maps Updated: 13 May 2026
Authenticity Score: 73/100
About

This clinic has seen a significant shift in patient experience. While many long-term patients praise the doctors, especially Dr. Harrell and Dr. Thomas, there are frequent complaints about administrative failures, including poor communication, difficulty with prescription refills, and billing issues. The practice seems to be struggling with the transition to a larger system, leading to inconsistent care and frustration for many patients.

Review Summary
20
Most Relevant
20
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 80
Performance Scores
Medical Expertise 75/100
Admin Efficiency 30/100
Pro Tip

If you have a prescription refill, request it well in advance, as the process can be slow.

Convenient text communication
High patient volume
Pros & Cons

✓ What Works Well

  • Compassionate and thorough doctors
  • Convenient location and hours
  • Easy to schedule appointments

✗ Areas to Improve

  • Poor administrative communication
  • Difficult prescription refills
  • Billing and insurance issues
Frequently Asked Questions
  • Why is it so hard to get a prescription refill?
  • How do I reach the office manager?
User Feedback

Great doctors, but the office is a mess.

I've been a patient for years, but the service has declined.

Billing is a nightmare.

Location Details
Street: 5207 Heritage Ave
Neighborhood: Colleyville
City: Colleyville
State: Texas
Postcode: 76034
Country: United States
Location
5207 Heritage Ave, Colleyville, TX 76034
Quick Info
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