McGrath Lexus of Westmont
500 E Ogden Ave, Westmont, Illinois, 60559
This dealership is a total mixed bag. Some people have a fantastic, seamless experience and feel like family, while others have had absolute nightmares with service, communication, and even damage to their vehicles. It seems like if you get the right salesperson, you're golden, but if things go wrong, the management can be tough to deal with.
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Always document the condition of your car before leaving it for service, and don't be afraid to ask for a manager if you're not getting updates.
✓ What Works Well
- Professional sales staff
- Nice waiting area
- Good loaner car program
✗ Areas to Improve
- Inconsistent service quality
- Poor communication from management
- Reports of vehicle damage during service
- Is the service worth the price?
- How is the loaner car process?
- Are they transparent about pricing?
Great experience, felt like family.
Worst service experience ever.
Hit or miss depending on who you talk to.
- Category Automobile
- City Westmont
- State Illinois
- Postcode 60559
- Country United States
