McLaren Greater Lansing - Mid-Michigan Physicians Internal Medicine Associates
1540 Lake Lansing Rd, Suite 201, Lansing, Michigan, 48912
Patients are deeply frustrated by the administrative chaos, specifically the long hold times and lack of communication. While some individuals praise their specific doctors, the overall sentiment is marred by billing errors and difficulty securing appointments. Many feel like just a number rather than a patient. The consensus is that the office staff is often rude and incompetent, overshadowing the medical care provided.
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Always keep your own paper records of payments and test results, as the office system is prone to losing data.
✓ What Works Well
- Some individual doctors are kind and knowledgeable
- Convenient lab location
- Occasional positive interactions with specific nurses
✗ Areas to Improve
- Extremely long phone wait times
- Poor billing practices and double billing
- Difficulty scheduling appointments
- Why is it impossible to reach the front desk?
- How do I get my prescription refilled?
- Why am I being billed for services I already paid for?
The office staff is often rude and unhelpful.
Billing is a total mess and lacks transparency.
It feels like the doctors are overworked and rushed.
- Category Health & Medical
- City Lansing
- State Michigan
- Postcode 48912
- Country United States
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