G-3245 Beecher Rd, Flint, Michigan, 48532
Customers are largely frustrated with this health plan, citing poor communication and administrative errors. Many report being lied to about network coverage and medication approvals. While a few members had positive experiences with specific staff, the collective voice highlights a lack of accountability. Long hold times and rude customer service are common complaints. The overall sentiment is one of distrust and dissatisfaction with the plan's management.
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✓ What Works Well
✗ Areas to Improve
Customer service is a total joke
They lie about what is in network
Billing department is impossible to deal with