427 U.S. 31 W Bypass, Sahetya Medical Institute, Bowling Green, Kentucky, 42101
The clinic receives mixed feedback, with many patients highlighting the kindness of specific doctors while others report severe issues with administrative communication. Patients often feel frustrated by the inability to reach staff by phone or get timely prescription refills. While the medical staff is frequently described as knowledgeable, the overall patient experience is marred by poor scheduling and perceived lack of empathy from the front office.
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Use the patient portal for prescription requests rather than calling, as phone lines are notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the office staff makes it a nightmare
Hard to get an appointment, even harder to get a refill
The medical care is solid if you can get past the front desk