Health & Medical · Cardiology & Pulmonology

Med Center Health Western Kentucky Heart & Lung

421 U.S. 31 W Bypass, Bowling Green, Kentucky, 42103

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

This clinic faces significant criticism regarding administrative operations. Patients frequently report being unable to reach the office by phone, long wait times, and poor communication regarding test results and referrals. While some patients have positive experiences with specific doctors, the overall sentiment is heavily impacted by the perceived incompetence and lack of empathy from the administrative staff.

Our Review Process
20
Most Relevant
10
Newest
20
Highest
20
Lowest

We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 65/100
Admin Efficiency 20/100
Pro Tip

If you have an urgent medical need, do not rely solely on phone calls; visit the office in person to ensure your requests are processed.

High volume of patients
Poor administrative follow-through
Pros & Cons

✓ What Works Well

  • Some highly regarded specialists
  • Comprehensive care under one roof
  • Convenient location

✗ Areas to Improve

  • Extremely poor phone responsiveness
  • Long wait times for appointments
  • Inconsistent communication
Frequently Asked Questions
  • Why can't I get a call back?
  • Is the office staff always this rude?
User Feedback

Great doctors, but the office is a disaster

Impossible to reach anyone by phone

Wait times are unacceptable

Location Details
Street: 421 U.S. 31 W Bypass
Neighborhood: Bowling Green
State: Kentucky
Postcode: 42103
Country: United States
Location
421 U.S. 31 W Bypass, Bowling Green, KY 42103
Quick Info
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