Medical Clinic of Northville
308 S Main St, Northville, Michigan, 48167
The Medical Clinic of Northville is highly valued for its experienced and thorough physicians, particularly Dr. Summers, who has a loyal patient base. Patients appreciate the comprehensive, on-site testing and the feeling of being truly heard. However, the clinic is plagued by significant administrative issues, including long wait times, rude front-desk staff, and billing errors. It is a place where the clinical care is excellent, but the patient experience is often marred by poor office management.
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Bring a book and plan for a long visit; the clinical care is excellent but the office is very busy.
✓ What Works Well
- Thorough and knowledgeable doctors
- On-site testing services
- Compassionate care
✗ Areas to Improve
- Extremely long wait times
- Rude front desk staff
- Billing and communication errors
- Why is the wait time so long?
- How do I get a call back from the billing department?
The doctors are worth the wait, but the front office is a disaster.
Dr. Summers saved my life, but the administrative side is frustrating.
Great care, but be prepared to spend half your day there.
- Category Health & Medical
- City Northville
- State Michigan
- Postcode 48167
- Country United States
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