MedStar Health: Neurosurgery at McLean
1420 Beverly Rd, Suite 200, McLean, Virginia, 22101
Patients consistently praise the neurosurgeons for their life-changing expertise and bedside manner. While the clinical care is top-tier, the administrative side is a major pain point. Many report long wait times and difficulty reaching the office for scheduling. Overall, the medical skill keeps people coming back despite the operational headaches.
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Use the patient portal for communication rather than calling, as phone lines are notoriously backed up.
✓ What Works Well
- Exceptional surgical expertise
- Compassionate and attentive doctors
- Modern, clean facility
✗ Areas to Improve
- Extremely difficult to schedule appointments
- Poor administrative communication
- Long wait times
- Why is it so hard to reach the office by phone?
- Can I get a virtual visit if I'm feeling sick?
Doctors are spot on with diagnoses.
Admin staff feels like a brick wall.
Great medical care, but the scheduling is a mess.
- Category Health & Medical
- City McLean
- State Virginia
- Postcode 22101
- Country United States
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