MedStar Health: Primary Care at MedStar St. Mary's Hospital
41680 Miss Bessie Dr, Suite 301, Leonardtown, Maryland, 20650
Patients generally feel well-cared for by the medical providers at this practice, often highlighting the compassionate and thorough nature of the doctors and NPs. However, the administrative side of the office is a frequent source of frustration, with many reports of long hold times, unreturned calls, and scheduling errors. The clinical care is highly rated, but the front office experience needs improvement.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for non-urgent communication, as phone lines are often overwhelmed.
✓ What Works Well
- Compassionate and thorough providers
- Good clinical outcomes
- Respectful bedside manner
✗ Areas to Improve
- Difficult to reach by phone
- Scheduling and billing errors
- Long wait times for appointments
- How do I get a referral?
- Why is it so hard to reach the front desk?
- Can I schedule online?
Doctors are amazing, but the front office is a mess.
I feel heard and respected here.
Great care, but prepare for administrative headaches.
- Category Health & Medical
- City Leonardtown
- State Maryland
- Postcode 20650
- Country United States
readers daily.