MedStar Health: Primary Care in the Family Health Center at MedStar Franklin Square Medical Center
9101 Franklin Square Dr, #300, Baltimore, Maryland, 21237
Feedback for this primary care center is highly polarized. While some patients appreciate the care from specific doctors, many report significant issues with administrative efficiency, including long hold times, difficulty scheduling, and rude front desk staff. The inconsistency in service quality is a major pain point for many patients.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need a prescription refill, call well in advance as the process can be slow.
✓ What Works Well
- Some excellent individual doctors
- Convenient location
- Clean facility
✗ Areas to Improve
- Extremely long hold times
- Rude front desk staff
- Scheduling and referral delays
- Why is it so hard to reach someone?
- Are the doctors consistent?
Love my doctor, but the office staff is terrible.
Wait times are unacceptable.
Communication is a major issue.
- Category Health & Medical
- City Baltimore
- State Maryland
- Postcode 21237
- Country United States
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