MedStar Shah Medical Group at Calvert Arts Medical Center
130 Hospital Rd, Ste. 303, Prince Frederick, Maryland, 20678
The MedStar Shah Medical Group is highly regarded for its professional and compassionate doctors, with many patients feeling well-cared for and heard. The medical staff is frequently praised for their expertise and kindness. However, there are significant and recurring complaints about the administrative side, particularly the call center, long wait times, and difficulty in scheduling or getting questions answered. It is a practice where the medical care is strong, but the office operations can be frustrating.
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If you have trouble with the call center, try to schedule follow-up appointments in person before leaving the office.
✓ What Works Well
- Professional and compassionate doctors
- Excellent medical staff
- Comprehensive care
✗ Areas to Improve
- Poor call center experience
- Long wait times
- Administrative disorganization
- Why is it so hard to reach the office?
- How do I resolve a scheduling issue?
Great doctors, but the call center is a nightmare.
I love my doctor, but the admin side needs work.
Excellent medical care, but be prepared for administrative headaches.
- Category Health & Medical
- City Prince Frederick
- State Maryland
- Postcode 20678
- Country United States
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