MedStar Shah Medical Group at Crofton Medical Center
2200 Defense Hwy, Suite 103, Crofton, Maryland, 21114
This practice receives polarized reviews. Many patients love the individual doctors, particularly Dr. Malone and Dr. Reddy, for their bedside manner and thoroughness. However, there is a strong undercurrent of frustration regarding the administrative side, specifically the call center, scheduling errors, and lack of follow-up. Patients feel the corporate structure often hinders the quality of care.
We analyze 66 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the patient portal for prescription requests to avoid the call center bottleneck.
✓ What Works Well
- Excellent individual physicians
- Thorough medical evaluations
- Clean and professional office
✗ Areas to Improve
- Ineffective call center
- Scheduling incompetence
- Poor communication follow-up
- How can I reach the office directly?
- Why are my prescriptions not being called in?
Doctors are great, but the system is broken.
Front desk needs better training.
Hard to get an appointment.
- Category Health & Medical
- City Crofton
- State Maryland
- Postcode 21114
- Country United States
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