MedStar Shah Medical Group at Philip J. Bean Medical Center
24035 Three Notch Rd, Hollywood, Maryland, 20636
The clinic is highly regarded for its medical staff, with many patients praising specific doctors for their expertise and care. However, the facility suffers from significant administrative failures, including poor call center experiences and billing errors. Patients feel the medical quality is top-tier, but the operational side needs a major overhaul.
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If you have a billing issue, go in person; phone support is often ineffective.
✓ What Works Well
- Excellent physicians
- Comprehensive services in one location
- Professional clinical staff
✗ Areas to Improve
- Terrible call center experience
- Billing and insurance errors
- Facility needs maintenance
- Why can't I reach anyone by phone?
- How do I get my test results?
Doctors are great, but the office is a mess
Billing department is frustrating
Great care once you get inside
- Category Health & Medical
- City Hollywood
- State Maryland
- Postcode 20636
- Country United States
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