6053 Veterans Pkwy, Suite 201, Columbus, Georgia, 31909
The feedback for this agency is largely negative, with many customers citing poor communication, rising rates, and difficulty reaching their local agent. While some users have had positive experiences with specific staff members, the general consensus points to frustration with corporate-level policies and a lack of local support. Many long-term customers have decided to switch to other providers due to these ongoing issues.
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Use the mobile app for routine tasks to avoid long wait times on the phone.
✓ What Works Well
✗ Areas to Improve
Rates keep rising every six months.
Hard to get a hold of anyone.
Customer service is often unhelpful.