Men's Vitality Center & Vitality Internal Medicine - Glendale, Arizona
18205 N 51st Ave, STE 123, Glendale, Arizona, 85308
Patients generally rave about the personalized care and the life-changing results they see with treatments like TRT. The medical staff, especially Brandon, receives high praise for being attentive and knowledgeable. However, the front office is a major pain point for many, with reports of rude receptionists and billing confusion. While the clinical side is spot on, the administrative side often leaves people feeling frustrated.
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Bypass the front desk for clinical questions if possible; the medical assistants are much more helpful than the receptionists.
✓ What Works Well
- Highly knowledgeable and attentive medical providers
- Life-changing health improvements for many patients
- Friendly and professional clinical staff
✗ Areas to Improve
- Poor customer service from front desk staff
- Inconsistent billing and insurance communication
- Difficulty reaching the office via phone
- Do you accept my specific insurance plan?
- What is the cost for an initial assessment?
Clinical staff are amazing and make you feel at home.
Front desk needs serious customer service training.
Great results, but the administrative hurdles are exhausting.
- Category Health & Medical
- City Glendale
- State Arizona
- Postcode 85308
- Country United States
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