Health & Medical · Family Medicine

Mercy Clinic Family Medicine - Olive-Mason

12680 Olive Blvd, Suite 300, St. Louis, Missouri, 63141

Google Maps Updated: 13 May 2026
Authenticity Score: 82/100
About

Mercy Clinic Family Medicine is a polarizing practice. Patients who see established doctors often report excellent, compassionate care. However, the clinic's reliance on residents and a difficult administrative system leads to many complaints about long wait times, poor communication, and difficulty getting prescription refills. It is a place where the quality of care depends heavily on which provider you see.

Our Review Process
20
Most Relevant
10
Newest
20
Highest
20
Lowest

We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 75/100
Admin Efficiency 30/100
Pro Tip

Use the MyMercy portal for all communication, as phone lines are often unresponsive.

High provider turnover
Efficient digital tools
Pros & Cons

✓ What Works Well

  • Attentive and caring individual doctors
  • Easy-to-use online patient portal
  • Convenient lab services on-site

✗ Areas to Improve

  • Extremely long wait times for appointments
  • Difficult to reach staff by phone
  • Inconsistent care due to rotating residents
Frequently Asked Questions
  • Why is it so hard to get a prescription refill?
  • Can I see my regular doctor instead of a resident?
User Feedback

Dr. Verna is amazing, but the office staff makes it hard to stay.

The administrative side is a total dumpster fire.

Great care if you can actually get an appointment.

Location Details
Street: 12680 Olive Blvd, Suite 300
Neighborhood: Creve Coeur
City: St. Louis
State: Missouri
Postcode: 63141
Country: United States
Location
12680 Olive Blvd Suite 300, St. Louis, MO 63141
Quick Info
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