Mercy Comprehensive Care Center
397 Louisiana St, Buffalo, New York, 14204
This center is plagued by severe administrative issues, particularly regarding phone accessibility and appointment scheduling. Many patients report feeling ignored, dismissed, or frustrated by long wait times and lack of follow-through. While there are pockets of positive feedback for specific providers and the midwifery team, the overall sentiment is one of deep dissatisfaction. Patients feel the administrative side is understaffed and uncaring, leading to significant stress and delays in care.
We analyze 78 public reviews for Mercy Comprehensive Care Center using our data models and filter out spam to highlight only authentic feedback.
If you need a prescription refill, start the process well in advance and consider visiting in person if phone lines are unresponsive.
✓ What Works Well
- Some highly skilled and caring providers
- Midwifery team is well-regarded
- Clean facility in some departments
✗ Areas to Improve
- Extremely difficult to reach by phone
- Long wait times for appointments
- Dismissive and unprofessional administrative staff
- Why does no one ever answer the phone?
- How can I get my prescription refilled?
- Why are wait times so long for scheduled appointments?
The admin side is a total mess.
Some doctors are great, but the system is broken.
I feel like a number, not a patient.
- Category Health & Medical
- City Buffalo
- State New York
- Postcode 14204
- Country United States
