Mercy Personal Physicians at Glen Burnie
7927 Ritchie Hwy, Glen Burnie, Maryland, 21061
Mercy Personal Physicians is a large practice with a mixed reputation. Many patients love their specific doctors, citing them as kind, thorough, and excellent listeners. However, the administrative side—specifically the billing department and the call center—receives heavy criticism for being difficult to navigate and sometimes rude. It is a convenient 'one-stop-shop' for labs and primary care, but patients often feel like just a number in a large system.
We analyze 71 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Use the MyChart app for messaging and results, as it is often more reliable than calling the general office line.
✓ What Works Well
- Convenient on-site labs
- Many highly-rated doctors
- Modern, clean facilities
✗ Areas to Improve
- Poor billing department experience
- Difficult to reach via phone
- Can feel impersonal
- Can I get my labs done on-site?
- How do I dispute a billing error?
Love my doctor, hate the billing
Convenient location for everything
Hard to get a human on the phone
- Category Health & Medical
- City Glen Burnie
- State Maryland
- Postcode 21061
- Country United States
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