MercyMed of Columbus, Inc
3702 2nd Ave, Columbus, Georgia, 31904
MercyMed is widely regarded as a community blessing, with patients praising the compassionate, non-judgmental care provided by the medical staff. The clinic is seen as a vital resource. However, the phone system is a major point of contention, with many patients reporting extreme difficulty in reaching anyone. While the in-person experience is often stellar, the remote communication is a major hurdle.
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Use the online patient portal for appointment requests instead of calling, as it is much more reliable for getting a response.
✓ What Works Well
- Compassionate, non-judgmental care
- Community-focused mission
- Thorough wellness exams
✗ Areas to Improve
- Impossible to reach by phone
- Long wait times for appointments
- Inconsistent administrative follow-up
- Why does no one answer the phone?
- How can I get a prescription refill?
The doctors are amazing, but the phone system is broken
A true community asset with a heart for patients
Great care in person, but administrative communication is lacking
- Category Health & Medical
- City Columbus
- State Georgia
- Postcode 31904
- Country United States
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