MercyOne West Des Moines Medical Center
1755 59th Pl, West Des Moines, Iowa, 50266
The hospital receives highly polarized reviews. Some patients report exceptional, compassionate care from nurses and doctors, while others describe a nightmare experience characterized by neglect, poor communication, and unprofessional behavior. The emergency room, in particular, is a frequent source of complaints regarding long wait times and lack of urgency. The facility's reputation is significantly damaged by these inconsistent experiences.
We analyze 76 public reviews for MercyOne West Des Moines Medical Center using our data models and filter out spam to highlight only authentic feedback.
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✓ What Works Well
- Some staff are compassionate and skilled
- Clean and modern facility
- Good surgical outcomes for some
✗ Areas to Improve
- Inconsistent and often poor patient care
- Long wait times in the emergency room
- Lack of communication and empathy
- Why is the care so inconsistent?
- How can I ensure my family member is treated with respect?
- Is there a better hospital in the area?
Some doctors are great, but the nursing care is hit or miss.
I had a terrible experience, but others seem to have had good ones.
The facility is nice, but the service is a total gamble.
- Category Health & Medical
- Neighborhood West Des Moines
- City West Des Moines
- State Iowa
- Postcode 50266
- Country United States
