Merit Dental - Portage, IN
6060 Lute Rd, Portage, Indiana, 46368
Patients frequently commend the friendly and welcoming atmosphere at this practice. The hygienists, particularly Tami, receive high praise for making patients feel comfortable. However, there are recurring complaints regarding billing practices and communication issues when appointments are cancelled or rescheduled. While the clinical care is often described as gentle and professional, the administrative side leaves some patients feeling frustrated.
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Confirm your appointment status via phone if you haven't received a confirmation, as scheduling errors have been reported.
✓ What Works Well
- Friendly and welcoming staff
- Gentle dental cleanings
- Clean and modern facility
✗ Areas to Improve
- Billing and collections issues
- Poor communication regarding cancellations
- Inconsistent follow-up
- Do they accept my insurance?
- What is the policy for late arrivals?
- Are they good with children?
Tami is the best hygienist in town.
The dentist is gentle and explains everything.
Billing department is a bit of a nightmare.
- Category Health & Medical
- City Portage
- State Indiana
- Postcode 46368
- Country United States
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