25 Marston St, Suite 304, Lawrence, Massachusetts, 01841
Merrimack Medical & Walk In Center has a mixed reputation. Many patients love specific providers like Dr. Hunt and Dr. Anderson, praising their thoroughness and kindness. However, the administrative side—specifically phone accessibility, billing, and front-desk professionalism—is a major source of frustration. Some patients feel the quality of service has declined, and there are reports of poor communication.
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If you have a non-emergency issue, try to schedule an appointment rather than relying on the walk-in service to avoid long waits.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the administrative side is a disaster.
Impossible to get through on the phone.
Used to be top-notch, now it's a waste of time.