Merrimack Valley Oral Surgeons
33 Bartlett St, Suite 103, Lowell, Massachusetts, 01852
The practice receives highly polarized reviews. Many patients are thrilled with the surgical outcomes and the kindness of the doctors and nurses. However, there are frequent, severe complaints about the front desk staff being rude, unhelpful, and difficult to reach. The administrative experience seems to be a major pain point for many.
We analyze 79 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The surgical team is excellent, but be prepared for a frustrating administrative experience.
✓ What Works Well
- Highly skilled and effective surgeons
- Kind and supportive clinical staff
- Successful surgical outcomes
✗ Areas to Improve
- Extremely rude and unhelpful front desk
- Difficult to reach by phone
- Long wait times
- Why is the staff so rude?
- How do I get a hold of someone?
- Is the surgery painful?
Doctors are great, but the staff is a nightmare.
Great surgical care, but terrible customer service.
Avoid if you value professional communication.
- Category Health & Medical
- City Lowell
- State Massachusetts
- Postcode 01852
- Country United States
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