Metro by T-Mobile
2250 Lakeside Blvd, Richardson, Texas, 75082
Metro by T-Mobile is frequently criticized for poor customer service, billing issues, and network reliability. Customers often report being unable to reach a human representative, experiencing long wait times, and dealing with deceptive sales practices. Many users feel that the service has declined significantly since the T-Mobile acquisition. While some customers appreciate the low cost, the overall sentiment is one of frustration and dissatisfaction with the support provided.
We analyze 71 public reviews for Metro by T-Mobile using our data models and filter out spam to highlight only authentic feedback.
If you have a billing issue, try visiting a physical store rather than calling the 1-800 number.
✓ What Works Well
- Low cost
- No contract plans
- Some helpful store staff
✗ Areas to Improve
- Atrocious customer service
- Billing errors
- Network reliability issues
- How do I talk to a human?
- Why was my bill higher than expected?
- How do I unlock my phone?
Customer service is a nightmare.
The network is slow and unreliable.
They make it impossible to resolve billing issues.
- Category Other
- City Richardson
- State Texas
- Postcode 75082
- Country United States
