Metro Dentalcare West St. Paul
2036 S Robert St, West St Paul, Minnesota, 55118
Patients generally love the clinical staff, highlighting the thoroughness and gentle nature of the hygienists and dentists. However, the front desk experience is a major pain point, with many reports of rude behavior and poor communication. While the dental work itself is often described as top-notch, the administrative hurdles and long wait times leave some feeling frustrated. It is a bit of a mixed bag where the clinical care is spot on, but the office management needs a serious tune-up.
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The office offers a 'comfort menu' for anxious patients—ask for it if you're nervous.
✓ What Works Well
- Thorough and gentle clinical staff
- Comfort-focused amenities like fidgets and blankets
- Clear explanations of procedures
✗ Areas to Improve
- Rude and dismissive front desk staff
- Long wait times
- Inconsistent communication regarding appointments
- Why did my appointment take so long?
- How do I get a response to my new patient request?
Clinical team is great, but the front desk is a total letdown.
They really care about patient comfort during procedures.
Administrative issues make it hard to recommend despite the good dental work.
- Category Health & Medical
- City West St Paul
- State Minnesota
- Postcode 55118
- Country United States
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