301 Center Pl, Suite D, Altoona, Iowa, 50009
This clinic has a split reputation. Many patients love the doctors, particularly Dr. Neighbors, for their thoroughness and friendly demeanor. However, there is a consistent stream of complaints regarding the front office staff, billing transparency, and customer service. Patients often feel that the administrative side of the business is disorganized and sometimes rude, which overshadows the quality of the medical care for many.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Verify all costs and insurance coverage before your appointment and keep a record of all billing statements.
✓ What Works Well
✗ Areas to Improve
Dr. Neighbors is great, but the staff is rude.
Billing is a nightmare.
Great medical care, but I won't buy glasses here.