Metro Group Inc.
50-23 23rd St, Long Island City, New York, 11101
This company has a very polarized reputation. Many commercial clients praise their responsiveness, professionalism, and technical skill, especially for cooling tower and boiler maintenance. However, there are significant complaints about poor communication, billing transparency, and unreliability for residential or smaller service calls. It seems to be a company that performs better for large commercial contracts than for individual residential needs.
We analyze 66 public reviews for Metro Group Inc. using our data models and filter out spam to highlight only authentic feedback.
If you are a commercial client, they are highly recommended; residential clients should be cautious.
✓ What Works Well
- Skilled commercial technicians
- Responsive account managers
- Good for large contracts
✗ Areas to Improve
- Poor communication
- Billing transparency issues
- Unreliable for residential service
- Do you offer free estimates?
- Are your technicians trained to explain the work?
- How do you handle warranty claims?
Chris Matthews is a great account manager.
The communication was a nightmare.
They left trash and did sloppy work.
- Category Home Services
- Neighborhood Long Island City
- City Long Island City
- State New York
- Postcode 11101
- Country United States
