Metrolina Eye Associates - Matthews
4101 Campus Ridge Rd, Matthews, North Carolina, 28105
The practice receives mixed reviews. Many patients are highly satisfied with the surgical outcomes and the expertise of the doctors. However, there is a strong undercurrent of dissatisfaction regarding administrative practices, including billing errors, poor communication, and a perceived focus on profit over patient care. The use of automated kiosks and difficulty reaching staff by phone are frequent complaints.
We analyze 72 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing questions, try to resolve them in person at the front desk rather than over the phone.
✓ What Works Well
- Excellent surgical outcomes
- Knowledgeable doctors
- Professional clinical staff
✗ Areas to Improve
- Billing and administrative issues
- Difficulty reaching staff by phone
- Profit-driven atmosphere
- Why can't I reach anyone by phone?
- Why is the billing process so confusing?
Great doctors, but the office is a nightmare.
They treat you like cattle.
Surgical results were perfect, but the admin side is poor.
- Category Health & Medical
- City Matthews
- State North Carolina
- Postcode 28105
- Country United States
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