13000 Josey Ln, Ste 100, Farmers Branch, Texas, 75234
Patients generally praise the medical staff for their care and attention, but the administrative side is a total mess. Many report long wait times and significant frustration with the billing department. Communication is a major pain point, with patients struggling to reach anyone by phone. While the doctors are often described as knowledgeable, the disorganized front desk and billing issues overshadow the experience for many.
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Always verify your insurance coverage directly with your provider before the visit, as the front desk may struggle with billing accuracy.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front desk is a nightmare.
Billing is a scam, they keep sending invoices for covered visits.
Hard to get a human on the phone.