17490 IN-23, South Bend, Indiana, 46635
Michiana Smiles has a loyal following, but recent reviews highlight significant frustration with billing practices and corporate-style management. While many patients love their specific hygienists and dentists, the administrative side—specifically collections and insurance handling—has caused many to leave. It is a high-tech office, but the 'personal touch' is increasingly questioned.
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Get a second opinion if you are told you need multiple crowns; some patients report aggressive treatment plans.
✓ What Works Well
✗ Areas to Improve
I love my hygienist, but the billing is a nightmare.
They are 'crown happy' and push unnecessary work.
The office is beautiful, but the service has declined.