37500 Garfield Rd, Suite 100, Clinton Township, Michigan, 48036
This practice is highly regarded for its surgical expertise and child-friendly atmosphere. Parents consistently praise the doctors for their skill and ability to make children feel comfortable. However, there is a recurring theme of frustration regarding the front desk and scheduling staff, with many reports of long hold times and poor communication.
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Use the online portal for non-urgent scheduling requests to bypass the long phone hold times.
✓ What Works Well
✗ Areas to Improve
The doctors are 5-star, but the phone system is a 1-star experience.
My kids actually enjoy going to the ENT because of the decor.
Worth the drive for the surgical expertise, just be prepared for admin headaches.