Midas
2018 E Broad St, Richmond, Virginia, 23223
This Midas location receives mixed reviews. Many customers love the convenience of the loaner cars and the clean, modern waiting area. However, there is a recurring sentiment regarding high labor costs and aggressive upselling tactics. While some find the staff helpful and communicative, others feel the pricing is predatory compared to local independent shops.
We analyze 77 public reviews for Midas using our data models and filter out spam to highlight only authentic feedback.
Always ask for a second opinion if you receive a high-dollar quote for non-essential repairs.
✓ What Works Well
- Convenient loaner car program
- Clean and comfortable waiting area
- Easy online scheduling
✗ Areas to Improve
- High labor costs
- Aggressive upselling
- Inconsistent communication on complex repairs
- Do you offer loaner cars?
- Why is the labor rate so high?
- Can I book an inspection online?
The waiting area is swanky and comfortable.
They tried to sell me thousands in repairs I didn't need.
Brandon and Richard are very helpful.
- Category Automobile
- Neighborhood Church Hill
- City Richmond
- State Virginia
- Postcode 23223
- Country United States
