Midas
24945 Telegraph Rd, Southfield, Michigan, 48034
Reviews for this Midas location are highly polarized. Some customers praise the manager, Serah, for her honesty and helpfulness, noting quick and professional service. Conversely, many others report aggressive upselling, inaccurate diagnostics, and poor communication. It appears to be a location where the experience heavily depends on which staff member you deal with.
We analyze 70 public reviews for Midas using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion if you are quoted for major repairs, as upselling is a common complaint here.
✓ What Works Well
- Helpful and professional management
- Quick service for routine maintenance
- Loaner vehicles available
✗ Areas to Improve
- Aggressive upselling of unnecessary parts
- Inconsistent diagnostic accuracy
- Poor communication regarding pricing
- Are the diagnostic fees fair?
- Do they really need to replace those parts?
- Is the loaner car program reliable?
Great service, very honest
They tried to scam me with unnecessary repairs
Staff is friendly but the process is slow
- Category Automobile
- City Southfield
- State Michigan
- Postcode 48034
- Country United States
