Middlesex Eye Physicians
400 Saybrook Rd, Suite 100, Middletown, Connecticut, 06457
Middlesex Eye Physicians is a large practice with a mix of highly-rated doctors and significant administrative frustrations. While many patients praise the clinical expertise of doctors like Dr. Raji and Dr. Mascarenhas, there is a recurring theme of poor customer service, long wait times, and billing/insurance confusion. The practice seems to struggle with balancing high volume with personalized care.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a billing question, ask to speak with the office manager directly rather than the front desk staff.
✓ What Works Well
- Highly skilled doctors
- Comprehensive eye care
- Modern facilities
✗ Areas to Improve
- Poor customer service
- Long wait times
- Billing/insurance confusion
- Why is it so hard to reach someone?
- How do I get my records?
Great doctors, terrible front desk.
Wait times are unacceptable.
Billing is a nightmare.
- Category Health & Medical
- City Middletown
- State Connecticut
- Postcode 06457
- Country United States
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