Health & Medical · Emergency Room

Middlesex Health Shoreline Medical Center

250 Flat Rock Pl, Westbrook, Connecticut, 06498

Google Maps Updated: 13 May 2026
Authenticity Score: 75/100
About

Experiences at this facility are highly polarized. Many patients appreciate the clean, modern facility and efficient radiology services, while others report significant issues with long wait times, perceived lack of empathy, and poor communication from the ER staff. It seems to be a hit-or-miss experience depending on the specific department and staff on duty.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
20
Lowest

We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 70/100
Admin Efficiency 60/100
Pro Tip

Check online wait times before arriving, but be aware they may not reflect the actual time to see a doctor.

Modern ER facility
On-site diagnostics
Pros & Cons

✓ What Works Well

  • Clean and modern facility
  • Efficient radiology and lab services
  • Some staff are very compassionate

✗ Areas to Improve

  • Long wait times in the ER
  • Inconsistent staff empathy
  • Communication gaps with management
Frequently Asked Questions
  • Is the ER wait time accurate?
  • Are there better alternatives for non-urgent scans?
User Feedback

Radiology is great, but the ER is hit or miss.

Staff can be dismissive during busy times.

The facility is beautiful but service varies.

Location Details
Street: 250 Flat Rock Pl
City: Westbrook
State: Connecticut
Postcode: 06498
Country: United States
Location
250 Flat Rock Pl, Westbrook, CT 06498
Quick Info
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