Midland Spine Institute
3300 N A St, Building 5 STE 110, Midland, Texas, 79705
Patients generally have high praise for Dr. Koval and the clinical care provided. The procedures are often described as effective and painless. However, the administrative side is a major pain point, with frequent complaints about phone lines being unanswered and difficulty scheduling appointments. It is a high-quality clinical experience marred by poor office communication.
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If you can't reach them by phone, try visiting the office in person to schedule or follow up.
✓ What Works Well
- Excellent clinical care
- Painless procedures
- Professional and kind doctors
✗ Areas to Improve
- Extremely difficult to reach by phone
- Long wait times for appointments
- Poor communication from front desk
- Why can't I get a live person on the phone?
- How long is the wait for an appointment?
Dr. Koval is the best, but the office staff makes it hard to get in.
Great care, but you need an act of God to get ahold of them.
They are very professional, but the communication needs work.
- Category Health & Medical
- City Midland
- State Texas
- Postcode 79705
- Country United States
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