MidLantic Urology
415 McFarlan Rd, Suite 207, Kennett Square, Pennsylvania, 19348
Patients are very happy with the urologists, who are described as knowledgeable and personable. The clinical experience is usually smooth and professional. The main gripe is the back-office support, specifically the portal and the difficulty in getting someone to answer the phone.
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Don't rely on the online portal; call early in the morning if you need a response.
✓ What Works Well
- Knowledgeable doctors
- Good bedside manner
- Clean facilities
✗ Areas to Improve
- Unresponsive phone lines
- Useless patient portal
- Long wait times in exam rooms
- Why is it impossible to reach the office?
- Is the portal actually used by staff?
Dr. Salva is a gem, but the office staff needs help.
Great medical care, terrible communication.
Wait times can be excessive.
- Category Health & Medical
- City Kennett Square
- State Pennsylvania
- Postcode 19348
- Country United States
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