Midlothian Family Practice - Waterford
3000 Watercove Rd, Midlothian, Virginia, 23112
This practice is a tale of two experiences: the doctors are highly valued for their care and kindness, but the administrative and front-office operations are a major source of frustration. Patients frequently report long hold times, rude staff, and poor communication regarding test results. While the medical care is solid, the administrative hurdles make it a difficult experience for many.
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Use the patient portal for communication, as phone lines are often overwhelmed.
✓ What Works Well
- Kind and attentive physicians
- Good quality of medical care
- On-site lab services
✗ Areas to Improve
- Extremely poor front office communication
- Long wait times for appointments
- Unprofessional and rude administrative staff
- Why is it so hard to reach someone by phone?
- Are they accepting new patients?
Doctors are great, but the front desk is a nightmare.
Hard to get an appointment for sick visits.
Communication regarding test results is lacking.
- Category Health & Medical
- City Midlothian
- State Virginia
- Postcode 23112
- Country United States
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