Midwest Eye Institute
11220 Illinois St, Indianapolis, Indiana, 46290
While the medical outcomes and surgical expertise at Midwest Eye Institute are highly praised, the patient experience is marred by extremely long wait times and administrative issues. Patients often feel like 'herded cattle' and report frustration with scheduling and communication. The clinical staff is generally seen as competent, but the operational side needs a major overhaul.
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Expect to spend half your day here; bring a book and snacks for the long wait.
✓ What Works Well
- High surgical success
- Expert doctors
- Modern facility
✗ Areas to Improve
- Excessive wait times
- Poor customer service
- Scheduling issues
- Why is the wait so long?
- Can I reschedule my appointment?
Great doctors, but pack a lunch.
The wait times are ridiculous.
Professional and competent care.
- Category Health & Medical
- City Indianapolis
- State Indiana
- Postcode 46290
- Country United States
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