Mill City Medical Group
165 Thorndike St, 4th Floor, Lowell, Massachusetts, 01852
Patients generally value the high-quality medical care and the thoroughness of the providers. However, there is a recurring theme of frustration regarding the administrative side, specifically billing transparency and difficulty reaching the office by phone.
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Use the patient portal for non-urgent communication, as phone lines are often overwhelmed.
✓ What Works Well
- Thorough and knowledgeable doctors
- Compassionate bedside manner
- Easy to schedule physicals
✗ Areas to Improve
- Difficult to reach by phone
- Surprise billing charges
- Cold administrative interactions
- Why am I getting surprise bills?
- How can I reach a human on the phone?
Doctors are great, but the office management needs work.
I feel heard and respected by my PCP.
Billing is a nightmare.
- Category Health & Medical
- City Lowell
- State Massachusetts
- Postcode 01852
- Country United States
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