Millard Family Eyecare Q Street
12660 Q St, empty, Omaha, Nebraska, 68137
Millard Family Eyecare is a well-established practice that many families have trusted for years. The doctors are generally praised for their thoroughness and kindness. However, there is a recurring theme of frustration regarding the office staff, particularly with phone communication, billing errors, and long wait times. While the clinical care is solid, the administrative experience can be inconsistent and occasionally unprofessional.
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Verify your insurance coverage and get a written estimate before ordering glasses to avoid billing surprises.
✓ What Works Well
- Thorough and knowledgeable doctors
- Great with children
- Long-term patient trust
✗ Areas to Improve
- Difficult to reach by phone
- Billing and insurance confusion
- Long wait times
- Why is it so hard to get someone on the phone?
- Are you in-network with my insurance?
- Why did my glasses take so long?
The doctors are great, but the front office needs help.
I've been coming here for years, but the service is slipping.
Great with my kids, but the billing is a mess.
- Category Health & Medical
- City Omaha
- State Nebraska
- Postcode 68137
- Country United States
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