601 White Hills Dr, Suite 100, Rockwall, Texas, 75087
Patients appreciate the convenience of tele-visits and the compassionate nature of several providers. Many feel heard and supported in their mental health journey. However, there are significant complaints regarding the difficulty of reaching the office by phone and administrative disorganization. Some patients feel the focus is too heavily on medication management rather than holistic support.
Use the patient portal for non-urgent communication, as phone lines are often busy.
✓ What Works Well
✗ Areas to Improve
Great providers, but the office needs better phones.
Tele-visits are a game changer.
They really listen to my concerns.