10709 Wayzata Blvd, Suite 200, Minnetonka, Minnesota, 55305
Minnesota Eye Consultants is a large, high-volume practice that delivers excellent medical results but often struggles with the 'customer service' side of things. Patients are generally very happy with the surgical outcomes and the expertise of the doctors, but frequently complain about long wait times, billing errors, and difficulty reaching someone by phone. It's a place where you go for the best medical care, but you might have to endure some administrative frustration to get it.
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If you have a billing issue, keep a detailed paper trail and be prepared to follow up multiple times.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the admin side is a disaster.
I trust them with my eyes, but the wait is awful.
Billing is a nightmare.