3010 N Main St, Anderson, South Carolina, 29621
Customers generally appreciate the speed and friendliness of the tax preparers. Many highlight the quick refund process and the helpfulness of specific staff members like Contessa and Jackie. However, there are recurring complaints about high filing fees and a lack of transparency regarding additional charges. While most find it a spot-on service for getting max returns, some feel the pricing structure is not clear upfront.
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Ask for a detailed breakdown of all fees, including state filing costs, before you authorize the return.
✓ What Works Well
✗ Areas to Improve
Got my refund in record time, totally worth the fee.
They need to be more upfront about the costs before you sign.
Contessa made the whole process super easy to understand.